Question 1

Do I need to travel to Sydney to use Capture Australia?

Accepted Answer

No. Canberra and ACT customers can drop off their albums with Lucent Imaging in Fyshwick — no need to post your photos interstate.

Question 2

Why is Lucent Imaging by appointment only?

Accepted Answer

Lucent Imaging is a working specialist studio rather than a retail shop, so they ask customers to book a time before visiting. Use the booking button on this page and we'll arrange a convenient drop-off slot.

Question 3

What types of albums and photos can be scanned?

Accepted Answer

Capture Australia's technology works with bound photo albums, loose prints, and individual photos — including portraits and prints behind glass or plastic. Albums are scanned in-situ — photos don't need to be removed from sleeves.

Question 4

How long does scanning take?

Accepted Answer

Turnaround times vary by album size and volume. Lucent Imaging will advise on expected timeframes when you book.

Question 5

What format will I receive my digital photos in?

Accepted Answer

You'll receive high-resolution JPEG files. Lucent Imaging will walk you through their available delivery options — USB and online downloadable link — when you book your appointment.